Album Collection

If you wish your callers to listen to an album(s) when they enter this branch, use this function.

Note: Set this function as the default landing box if your hotline primarily involves listening to album collections (courses, classes, etc.). Otherwise, choose 'Menu' as the default landing box option. Please be aware that this branch comes with usage limits and should be employed only when necessary.

Select the album type, Multiple or Direct, from the left-hand dropdown. Choose:

"Direct" if you wish callers to hear a specific album without their input.
"Multiple" (default) if you want callers to listen to several albums based on their input. This option is a quicker way to handle multiple albums, rather than setting up separate menu IVRs for each input that would direct them to specific album options.

For "Multiple" IVR Album Branch: Click the +Add button on the right to add an input and its settings. To set an album for each input:

Click the "Set Album" button on the left-hand side.
Choose the appropriate album from the dropdown list of previously created albums.
In the left field, enter the input that callers should use to access the assigned album.
To remove an input, simply click the trash can icon on the right.
Choose the album type from the dropdown menu to determine how your callers hear the assigned album, as follows:

Album Type	Description	Settings
Choose Specific (default)	Allows callers to select specific recordings from the assigned album based on their input. Ensure that the recordings in the assigned album (under the Library module) match the available input options (e.g., Press '1' to hear class A, press '2' to hear class B, etc.). This option is most suitable for accounts that provide classes/courses, etc.	To continue playing the remaining album recordings, check the "Continue" box and specify the playback order: "From Highest": Plays recordings with higher prompts after the caller's selection (e.g., if the caller chose option #2, it will play #3, and so on). "From Lowest": Plays recordings with lower prompts after the caller's selection (e.g., if the caller chose option #3, it will play #2, and so on). Note: If the Continue checkbox remains unchecked, the caller will be directed to the "No Route Found" option.
Play Album (most popular)	In this option, you will select a specific album for callers to listen to. Callers won't have the ability to choose specific recordings, instead, the album will play all its recordings based on how the album is set under Library.	By default, recordings play from the highest number to the lowest. To reverse the order, set 'From Lowest' in the Library settings for the assigned album. Callers can still use the usual album recording prompts (such as '#' to skip forward to the next recording in order and '0' to go back to the previous one). This option is primarily designed for callers to receive updates.
Play Last (Sort Number)	Similar to the 'Play Album' option but plays only the latest recording and nothing more. It's especially useful for accounts that share current information that becomes outdated once the next recording is available (such as sponsorship details, snow updates, daily promotions, etc.).	In this selection, callers won't have the ability to navigate between recordings.
Goto Branch	Directs callers to a different branch, primarily used for routing to functions that are not accessible within the Album Collection IVR.
Record	The 'Record' feature allows callers to record their input to the assigned album instead of listening to one. This feature can also be used by admins to record over the phone branch greetings, content, and more.	You can specify which album the recording will be added to. Adding a recording to Shared Album that can be accessed by several accounts if applicable (to set this option, please contact Voitex support at support@voitex.com). By default, callers' recording length is unlimited, unless you specify a duration in the Duration field. To end a recording, users simply press '#.' If the 'Auto Save' checkbox is selected, the recording will be saved automatically upon call hang-up. To ensure recordings are vetted before published, select the Require Verification checkbox to require verification by an admin before the recording is available to all callers. Verification can be done either under the library or over the phone if the 'Modify Audio' branch is set up. Otherwise, the recording will go directly to the assigned album.
Conference	Direct callers to a conference room where they can participate in a live session via phone.	To access the room selection, please ensure that you have created a room within the Conference module. The 'Moderator' checkbox is unchecked by default, enabling listeners to join the conference via this path. If the checkbox is checked, the moderator will gain access to moderator features. To restrict access to only the moderator, ensure that a password or label branch is set prior to this step.
Assign Direct	Enable callers to listen to a single recording as soon as they enter the prompt. This option is typically used for demos, system instructions, etc.	Callers will have control over the playback, allowing them to pause, rewind, and perform other actions, similar to any other album recording. To set up this option, select both the assigned album and the specific recording you want the caller to hear when they land on this branch.
Voicemail	Allows callers to leave messages on the hotline for later review by admins.	To set up voicemail, choose the voicemail box where recordings will be stored by clicking 'Set Voicemail Box' and selecting from the available options in the pre-populated voicemail boxes. If you want callers to have the ability to select from multiple mailboxes, configure a prompt for each mailbox. The recommended approach to achieve this would be to use the 'Goto Branch' function and direct callers to a Menu branch where each prompt corresponds to a different mailbox option.
Shuffle	This function will mix up the sequence of recordings and callers will listen to album recordings in a random order.	Ensure to select the assigned album from the "Set Album" drop-down.

Record vs. Voicemail:

Use 'Record' to add content to albums automatically for callers to listen to.
'Voicemail' is for admin listening with extra features. Voicemail-to-album requires manual download and upload.