Menu

This function is used to present your callers with a series of options, each representing a branch. Based on the caller's selection, the system determines the subsequent action or information your caller will receive.

  1. Each row includes an Input field and to its right the available IVR branches drop-down.
  2. Enter the right digit in the input field and determine the IVR branch the caller will be routed to when they enter the configured digit.
  3. Click the +Add button to add as many Menu inputs as you'd like.

Note:

  • The system will only accept the digits that you list in the ‘Input’ field.
  • Set the menu input as a single digit whenever possible. Otherwise, the system may expect additional input and cause delays.
  • This function is normally used as the Welcome branch, in other words, callers are greeted with this Menu branch when they call in.
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