Ring

Ring Branch Guide

Ring Branch is a feature designed to streamline PBX call management, allowing seamless transfers to extensions, external numbers, voicemails, and more. Previously, these call routing functions were managed through the Connect Branch.

1. Multiple or Direct

Direct: The system immediately executes the function without additional input from the caller.
Multiple: The system presents a menu, allowing callers to choose an option.
Greeting Requirements:
- Direct: No greeting required.
- Multiple: A greeting is necessary to inform callers of available options.

2. Allow Direct Extension

When Ring is set to Multiple, you can enable the Allow Direct Extension option.
This allows callers to dial an extension directly, even if no input is pre-configured in the menu.
Suggested Greeting: “If you know your party's extension, you may dial it at any time.”

3. + Add

Use this button to add another input option in the menu.

4. Select Type

A. Extension (Ext)

Connects the caller to a specified extension directly.

B. Queue

Rings multiple extensions simultaneously.
Queue groups can be created under Phone System → Queues.

C. Voicemail (VM)

Sends the caller directly to a voicemail box.

D. Phone

Forwards the call to a mobile or other external phone number.

E. Goto

Redirects the caller to a different branch.

Additional Options

Call Duration: Set how long the call should ring before moving to the next step.
Voicemail Box: Set a voicemail box.
Confirm Call: Require call confirmation when answering.
Escape: Serves 3 main purposes: 1. If the call is already ringing and the caller wants to cancel, they can press the star key to return to previous menu. 2. If the call isn’t answered, and a voicemail box is not set, enabling escape ensures the system follows the "No Route" settings instead of just ending the call. 3. If the person who answers hangs up first, the caller is returned to the system automatically.
Music on Hold (MOH): Play hold music instead of a standard ringtone.
DID as CID: Display your hotline number instead of the caller’s number when receiving the call.

Forward Options

When a cellphone or external number is added to an extension's Forward (FWD) field, the Ring Branch automatically gives you three options for handling incoming calls:

Extension only(Actual phone or softphone app)
Forward number only
Both: extension and forward number

This lets you control exactly where your calls ring.