Timer

The Timer Branch is a combined version of what was previously the Day of Week and Switch Timer functions, enabling precise call routing based on specific days, dates, and time slots—all within a single branch.

Timer Branch Overview

• The Timer Branch lets you define multiple slots, each with its own routing rules.
• Calls can be directed based on specific days, dates, hours, or any combination of these.

Configuring Slots

• To add a new slot, click the +Add button and define its settings.
• For each slot, choose the Go-To Branch, where calls will be directed if the criteria are met.
• Optionally, attach a greeting or message before advancing the caller. (Example: Play a sponsored message before transferring the call.)
• Define routing criteria using any combination of:
  • Days – Choose specific days for routing.
  • Dates – Set a particular date.
  • Hours – Specify a time range.

This flexible setup ensures seamless and dynamic call handling based on operational needs.

Visual Reference