Bookmark

The bookmark feature enables callers to save their position within the recording they are currently listening to.

• Callers can bookmark their position in the recording they are listening to by entering "8."
• To allow users to access their bookmarks, add an input on the main menu leading to the "Bookmark" function branch. In this branch, callers can select their desired bookmark number (0-9, with a total of 10 available bookmarks). Users can choose between system recordings or custom ones.
• If a caller hangs up without saving a bookmark, they can recover their 'lost bookmark' by choosing the "Bookmark" menu option and entering the "#" symbol to resume from where they left off.
  • This choice of using "#" for lost bookmarks is appropriate, considering that IVR routing typically employs 0-9 menu options.
• "Enable Point Direct" radio button: Select "Yes" to allow callers to listen to a specified album by entering their Album ID. To restrict access to certain albums, simply select the album(s) to exclude from the drop-down menu. Select "No" if you prefer not to enable this feature.Disable Hangup.
• Bookmark" Radio Button: Choose "Yes" to limit the ability of callers to return to their hangup bookmarks. Typically, this option is selected to prevent unintended access to outdated content or by random callers like children who might redial and accidentally reach sensitive content.