Dial

This feature enables admins to make calls to US, Canada, UK, or Israel numbers while appearing as if they are calling from the hotline, even when using their mobile phones. To set up this feature in your account, follow these steps:

• "Select caller ID" drop-down: Choose from your available hotlines the caller ID you want to use.
• "Interrupt" checkbox: Check this option if you want the ability to return to the system after making a call through the Dial feature. Once selected, you can return to the system by pressing "*."
• To ensure that only admins have access to this feature, it should be placed after a user validation branch, such as a password or label verification.
• You can connect to any US, Canada, UK, or Israel number using this feature.