Notify Branch

The Notify branch allows you to send automated notifications when a caller reaches this point in your IVR flow.

You can configure one or multiple notifications, each with its own type, destination, and message content.

Notification Types

You can add as many notifications as needed. Each notification can be one of the following types:

• SMS – sends a text message.
• Call – places a call with either Text-to-Speech (TTS) or a pre-recorded audio file.
• Email – sends an email.

Click + Add to create a new notification, then select the type.

Destinations and Content

Every field in Notify is highly customizable.

You can enter static values, or dynamically pull data from the caller’s contact record or other variables. This applies across all types — phone numbers, email addresses, subject lines, and message content.

Examples:

• Destination: cid  → sends to the caller ID.
• Destination: {contact:b}  → uses the caller’s email address stored in field b  .
• Subject: Subscription from {contact:first_name}  → inserts the caller’s first name.
• Content line: New subscription request from {contact:phone}  → includes the caller’s phone number.

If you need help with advanced configurations, our support team can assist.

Type-Specific Options

SMS

• Enter a destination number or cid  .
• Add one or more content lines.

Example:

We have received your subscription request.

Call

• Enter a destination number or cid  .
• For content, you can mix and match:
  • TTS (text-to-speech) → type a message to be read aloud.
  • Recording → select from your audio library.

Example:

• TTS: “Thank you for your subscription request.”
• Recording: 7 - interface

Email

• Enter a destination email (static or dynamic).
• Set the subject line.
• Add one or more content blocks.

Example to the caller:

• Subject: Subscription Request  
• Content:

Example to an internal team:

• Email: chany@voitex.com  
• Subject: New Subscription  
• Content:

Example Workflow

A subscription request IVR might send:

1. An SMS to the caller confirming the request.
2. A call with a TTS message.
3. An email to the caller with confirmation details.
4. An internal email to your team with the caller’s phone number.