Broadcast SMS

This is an admin-only feature to send broadcasts via call or SMS by texting the system to access this branch. Select "SMS" or "Call" in the drop-down to choose how you'd like to send your boradcast.

• SMS/Call drop-down: Select to broadcast via SMS or Call when initiating a broadcast via SMS.

For SMS:

• "Prefix" field: Enter the custom prefix you want customers to receive with text message broadcasts. For example, you can input "For assistance at any time, reply with 'Help'." This prefix will accompany any SMS broadcasts initiated through this branch.
• "Select Labels" drop-down: Choose the contact group for your SMS broadcast by selecting the relevant label(s) associated with the group. If not selected, the system will prompt you to choose the appropriate label via phone.
• "If success" section: Select what should happen if you went through this branch successfully.
  • Select the success next step type in the drop-down. You could either select Respond, Goto, Respond & Goto, and Repond & Land.
    • If you select "Respond" for instance, enter in the "Response" field the success respond the admin will receive in the Response field.

For Call: When selected, this option initiates a call broadcast. It operates similarly to SMS but requires you to choose an album and specify the recording sequence number that callers will hear during the call.