Voitex Policies

Ensuring a smooth and efficient experience for our valued clients is of utmost importance to us at Voitex. We take pride in delivering unparalleled service and maintaining the highest standards. To continue offering this level of service, we kindly request our clients to respect our policies.

• TTS Feature Limit: Please note that TTS feature usage is limited to 100,000 characters per month. Additional characters will result in a fee:
  • Regular voices: $2 per 100,000 characters.
  • Studio voices: $20 per 100,000 characters.
• Primary Point of Contact: To optimize the functionality of our system, we suggest that every customer on a plan of $50 or more designates a portal administrator responsible for all portal-related management tasks. This individual should have computer skills and be prepared to learn the Voitex system effectively. Voitex is committed to providing training for one administrator per account. If you wish to train an additional individual, an additional fee of $150 will apply.
  • We recommend a single account admin to avoid setup requests conflicts and errors.
• Training & Setup Fee: Every account setup includes a complimentary 1-hour training session. You have the option to use this hour for a one-time setup by a Voitex expert. Any additional training or setup beyond the initial hour will incur a charge of $150 per hour.
  • Please note there is a one-hour minimum charge. To maximize this hour, we recommend providing a list of tasks in advance, as unused time cannot be credited. Additionally, the hour of service should be used in a single session, rather than spread across multiple days.
• Billing Terms: We operate on a month-to-month billing cycle, with charges due on the first day of each month for the upcoming month. To close your account and avoid being billed for the following month, please notify us before the first of the next month.
• Account Suspension: To ensure uninterrupted service, Voitex will automatically bill your card on file every 1st of the month. If the initial charge attempt fails, additional attempts will be made until the 7th. If your card on file is missing or declined by the 7th, your account will be suspended on the 12th of the month. To avoid suspension, add a valid payment method, process the payment manually by the 12th, and enable automatic charging for future payments. Failure to pay by the 1st of the following month will result in hotline number loss and a $100 reactivation fee to reinstate your account.
• Account Change Notifications: For security purposes, please send an email from your primary address on file to request any of the following account actions: closure, upgrade, or downgrade.
• Account Closure: Once you proceed to close your account, we cannot guarantee the preservation of your account setup beyond 6 months.

Thank you for your understanding and cooperation in maintaining our high service standards. Your trust in Voitex is greatly appreciated, and we are committed to ensuring your experience remains exceptional. If you have any additional questions or require further assistance, please do not hesitate to reach out to us at support@voitex.com.